Customer Service Representative - Fixed Weekend Off | Competitive Salary

COMPENSATION & BENEFITS

• Up to 19,000 - 23,000 monthly basic salary
• Competitive compensation package
• Performance-based incentives
• Paid training from Day 1
• Career growth and development opportunities
• Supportive and collaborative work environment
• Government-mandated benefits
• 13th Month Pay

Note: Compensation, incentives, and additional benefits may vary depending on the assigned account, client program, and employment offer. Complete details will be discussed during the recruitment process.

ROLE SUMMARY

We are hiring for Customer Service Representative Jobs Davao City! We are looking for customer-focused individuals to join our team as Customer Service Representatives. In this role, you will assist customers by answering inquiries, resolving concerns, and providing accurate information across various communication channels. Your goal is to deliver exceptional customer service while ensuring every interaction is handled professionally, efficiently, and with empathy.

KEY RESPONSIBILITIES

• Handle customer inquiries via phone, chat, or email
• Provide accurate information and appropriate solutions to customer concerns
• Resolve customer issues efficiently while delivering excellent customer service
• Maintain professionalism and empathy during every customer interaction
• Document customer interactions, concerns, and resolutions accurately in the system
• Escalate complex issues to the appropriate support teams when necessary
• Meet established quality, productivity, and customer satisfaction targets
• Adhere to company policies, procedures, and quality standards

QUALIFICATIONS

• High School Graduate (Old Curriculum), Senior High School Graduate, or College Level/Graduate
• Good English communication skills, both verbal and written
• Strong customer service, interpersonal, and problem-solving skills
• Basic computer proficiency and multitasking abilities
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends and holidays

WORK SETUP

• Onsite work arrangement
• Full-time position
• Shifting schedule
• Paid training provided from Day 1

WHY JOIN US?

Join an organization that values continuous learning, teamwork, and career growth. We provide structured training, ongoing coaching, and opportunities to strengthen your customer service, communication, and problem-solving skills while building a rewarding career in the BPO industry.

LOCATION

Davao City (Onsite Only)

Pay: Php19,000.00 - Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person