Customer Service Representative frontend

Overview

We are seeking a dedicated Customer Service Assistant to join our team. This role involves providing exceptional support to our clients, handling enquiries efficiently, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, be organised, and able to work effectively in a fast-paced environment. Fluency in both English and Spanish is highly desirable, along with strong data entry and analysis skills. This paid position offers an opportunity to develop valuable customer service expertise within a dynamic organisation.

Duties

• Respond promptly and professionally to customer enquiries via phone, email, and in person
• Process customer data accurately using data entry systems
• Assist customers with product or service information, upselling where appropriate to enhance sales opportunities
• Maintain clear and courteous phone etiquette at all times
• Analyse customer feedback and interactions to identify areas for service improvement
• Support the team in managing customer accounts and resolving issues efficiently
• Contribute to maintaining organised records of customer interactions and transactions
• Collaborate with colleagues across departments to ensure seamless service delivery

Experience

• Proven experience in a customer service role is preferred but not essential; training will be provided
• Bilingual skills in English and Spanish are highly advantageous
• Strong communication skills, both verbal and written, with an emphasis on clarity and professionalism
• Experience with data entry tasks and analysis is beneficial
• Ability to demonstrate excellent phone etiquette and interpersonal skills
• Familiarity with upselling techniques and analysing customer needs to maximise sales opportunities

This position is fully paid, offering an excellent opportunity for individuals eager to build their career in customer service within a supportive environment.

Pay: £12.80-£12.81 per hour

Work Location: In person