Customer Service Representative - Full Time

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Description LOCATION: Louisville, KY - In-Office

REPORTS TO: Inbound Call Center Manager

TYPE: Full Time, Non-Exempt

DEPARTMENT: Customer Service

• This position is onsite at our Louisville, KY office*

Generation Tux is an online company focused on modern formalwear for life’s most important events. We provide high-quality tuxedos and suits through a simple, technology-driven rental and purchase experience designed to make formalwear easy and accessible. Our team is dedicated to delivering exceptional service, innovative solutions, and a seamless customer experience from start to finish.

Generation Tux is looking for a Customer Service Agent who is passionate about helping customers and creating a positive experience with every interaction. In this role, you will support customers by phone and email, answer questions, resolve issues, and ensure each customer receives timely and thoughtful assistance. The ideal candidate is dependable, proactive, and comfortable working in a fast-paced environment. If you enjoy collaborating with a team, communicating clearly, and delivering high-quality service, this could be a great fit for you.

What We Offer Our Customer Service Representatives

• Paid training
• Leadership guidance to ensure your success
• A diverse and inclusive workplace

What we are looking for in our Customer Service Representatives:

• Skilled customer service representative with the ability to answer customers by phone, email, and social media platforms
• Dependability
• Computer skills
• Multitasking and organization skills
• A strong desire to help and be empathetic to customers' needs

Requirements

• Excellent written and oral communication skills in English
• 2+ years working in customer service (in person or virtually)
• Ability to remain calm under pressure
• Ability and knowledge using computers and various platforms(email, chat, social media) to answer customer needs

Schedules Available Full Time team members participate in a quarterly shift bid based on performance. Common schedules are 9:30 to 6:00, 10:30 to 7:00, 11:30 to 8, and 12:30 to 9 with varying days off during the week and some weekends. Saturday and Sunday hours are 9:30 to 6:00. Sundays and hours worked after 7:00 PM offer shift differentials.

Posting Statement At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, and respect.

Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.