Customer Service Representative - Galt Main - 25 Hours

Customer Service Representative

Department:  Retail Bank

Employment Status: Hourly, Non-Exempt

Supervises Others: No

Salary: $20.00 - $23.00 (commensurate with experience & qualifications)

Location: Galt Main

F & M Bank’s Tellers/Customer Service Representatives (“CSR”) are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions. They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive-up, or when interacting with other internal Bank departments and staff.

• Tellers/Customer Service Representatives are the “face” of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectively

• CSR’s proactively identify a customer’s financial needs, promote appropriate products and services by cross-selling or making referrals to other branch staff

• CSR’s take care to ensure the safety and soundness of our customer’s funds and financial information by following security and internal controls requirements in their job duties at all times

• CSR’s efficiently and accurately process customer transactions

Who are we looking for?

• A service “champion” who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needs

• Self-starter who demonstrates effective lobby management practices and who performs transactions both accurately and efficiently

• A top-notch,   personable communicator  who listens for customer cues while processing transactions and proactively resolves problems with finesse

• An individual devoted to operational excellence, adhering to high ethical standards and who contributes to the branch’s promotional campaign goals

• A team-player who shares ideas and information to streamline operations

Also required:

• Successful completion of a credit history check is a condition of employment

• Minimum of a high school diploma or equivalent

• Spanish Speaking preferred but nor required

• Minimum of 1 year of recent cash handling experience

• Satisfactory completion of the Teller Test

F&M Bank 121 West Pine Street, Lodi CA 95240

We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify