Customer Service Representative (German-speaking)

Tired of being just a number in a massive call center? We are Batgroup, a Swiss-based company that recently expanded our in-house Customer Service hub in Lisbon. Unlike an outsourcing agency or a BPO, when you join us, you work directly for our brand . You'll be part of our core team, supporting our own clients and our dedicated cleaning agents (our Batmaids).

The Opportunity We are looking for an experienced German-speaking professional who values stability and a healthy work-life balance. If you are currently feeling the weight of rigid micromanagement or the uncertainty of short-term contracts, we offer a different kind of environment here at Batmaid.

Our Offer

• Stability from Day 1: You receive a permanent contract and full pay from your very first day of training.
• Attractive Package: A competitive base salary supplemented by a monthly attendance and performance bonus
• Full Benefits: Private health insurance, a transportation allowance and a meal allowance paid via a meal card
• Hybrid Flexibility: Once you've mastered our processes during the initial training and onboarding on-site, we offer a hybrid work model to support your work-life balance
• Prime Location: Our office is located at Sete Rios making your commute effortless by train, metro or bus

Your Mission

• Once a client books via the app, you take the lead. You maintain close relationships with both clients and cleaning agents, ensuring smooth communication and a great service experience for everyone involved
• Logistics can be tricky. When a last-minute change happens or a scheduling puzzle arises, you have to find the best outcome for both the client and the agent
• You manage feedback, handle complaints professionally and help ensure that every service meets our quality standards
• You keep information up to date, process contract changes, manage absences and support payroll-related questions from employees

Requirements

• You are native or fluent in German (C2) with a strong professional command of English (C1). You're comfortable switching between the two in a fast-paced environment
• You have at least 1+ years of experience in Customer Service, Coordination or Hospitality. More importantly, you have a proactive, hands-on mindset
• You have a calm, friendly presence on the phone. You understand that you aren't just "closing tickets", but helping someone manage their home or their livelihood
• You are excited about the prospect of joining a growing hub. You are someone who likes to contribute ideas and help shape how a team works

Ready to make an impact? If you want a role where you can use your language skills, support people, and help us build something meaningful in Lisbon, we'd love to meet you.

Apply now and be part of a company that's changing the cleaning industry - for good.