Customer Service Representative - Global

Job Summary:

We are seeking an experienced CSR to join our team who is a self-starter, a team player, with opportunity for growth.

Responsibilities:

The Customer Service Representative - Global is responsible for providing excellent customer service for all internal and external customers by engaging customers on behalf of the company. Responsibilities include answering phones & emails, entering & expediting orders and using knowledge of company products and programs to communicate effectively with customers & team members.

• Process domestic & export customer orders daily through SAP; provide accurate and complete information by using the correct tools/methods
• Enter customer quotes in SAP as requested
• Communicate with customers on lead times and availability through phone and/or email
• Schedule all order confirmations with Freight Forwarders and follow through with shipments
• Follow through with customers and or their carriers when necessary to expedite orders past their ship dates
• Work with Vanderbilt Freight Forwarders to receive quotes on ocean and air shipments
• Interact with VGS Logistics Team as needed for expediting orders
• Work with warehousing for order changes and inbound updates
• Provide introductory information to new customers for onboarding
• Identify and assess customers’ needs to achieve satisfaction
• Manage all assigned accounts and build sustainable relationships of trust through open & interactive communication
• Process documents to maintain customer records, updating as required
• Support Sales by requesting customer forecasts & repeat orders
• Resolve service problems determining the cause of the problem, following up to ensure resolution
• Identify shifts in customer trends and advise management
• Convey important customer information to management and/or appropriate department
• Follows all policies and procedures pertaining to Customer Service and Global Services

Job Requirements:

• College Degree a plus
• 2 years' experience in an office setting
• Customer Service Experience
• Ability to effectively communicate (Written & Verbal)
• Critical thinking and troubleshooting
• Time management & organizational skills
• SAP or related ERP experience, a plus
• Knowledge of domestic & international logistics

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: Hybrid remote in Norwalk, CT 06855