customer service representative-Global US Based

Global Customer Support Associate (Voice & Chat)Job Overview

ibex Pakistan is looking for motivated, customer-focused individuals to join our Global Customer Support team. As a Global Customer Support Associate, you will assist international customers through voice calls and chat while delivering professional, efficient, and high-quality customer service.

Key Responsibilities

• Handle inbound customer inquiries through voice calls and chat.
• Provide accurate and timely information regarding products, services, and company policies.
• Address and resolve customer concerns, complaints, and basic technical or service-related issues.
• Accurately document customer interactions and updates in the CRM system.
• Achieve individual and team-based quality, productivity, and performance targets.
• Escalate complex or unresolved issues to the appropriate department when necessary.

Requirements

• Minimum qualification: Matric/O Levels or above; a Bachelor’s degree is preferred.
• Excellent verbal and written English communication skills are mandatory.
• Strong spoken English with an American or neutral accent preferred.
• Basic to intermediate knowledge of MS Office, particularly MS Word and MS Excel.
• Must be at least 18 years old and possess a valid CNIC.
• Willingness to work rotational evening and night shifts.

Shift Details

• Rotational shifts operate between 4:00 PM and 11:00 AM.
• Each shift is 9 hours, inclusive of break time.
• Shift timings are assigned according to business requirements.
• Late-night shifts are mandatory and form part of the rotational schedule.

Benefits & Perks

• Medical Insurance & OPD Coverage
• Provident Fund with Investment Options
• Annual Leaves & Leave Encashment
• On-the-Job Training
• Two Days Off Per Week
• Ergonomic Workstations & Modern Infrastructure
• Employee Referral Rewards
• Annual Increment
• Company-Provided Conveyance/Transport Facility
• Employee Loan Facility
• Employee Appreciation & Recognition Programs

Join ibex Pakistan

Join ibex Pakistan and become part of a growing global customer support network where you can strengthen your communication, customer service, and problem-solving skills while building a rewarding career.

Pay: Rs75,000.00 - Rs115,000.00 per month

Work Location: In person