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Customer Service Representative ( Gurney Plaza)

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Onsite

Customer Service Representative ( Gurney Plaza)

Medi Beaute Sdn Bhd

Customer Service Representative ( Gurney Plaza)

2 months ago

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Important information


Contract type:

Permanent

Salary:

MYR 33,600 – MYR 45,600 / year

Location:

George Town, Penang, Malaysia

Work mode:

Onsite

Published on:

28 August 2026

What they need


About you

  • Diploma or Advanced Diploma (Preferred)
  • Minimum 1 year of experience in Customer Service (Preferred)
  • Proficient in English and Mandarin (Preferred)

Key responsibilities

  • Welcome and attend to customers in a friendly and professional manner
  • Manage appointments via phone, WhatsApp, and walk-ins
  • Coordinate schedules with beauticians
  • Recommend suitable services, packages, and products to clients
  • Handle billing, payments (cash, card, e-wallet), and issue receipts
  • Maintain accurate customer records and appointment history
  • Respond to customer inquiries and resolve complaints effectively
  • Ensure cleanliness and organization of reception and waiting area
  • Assist in promoting products and packages, memberships, and ongoing promotions
  • Support daily administrative and operational tasks

Benefits

  • Health insurance
  • Opportunities for promotion
  • Professional development

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