Customer Service Representative / H&S Coordinator

CARTERS Waipukurau is looking for a Customer Service Representative to join our branch team, with responsibility for Health and Safety coordination.  This is a varied, hands-on role where every day brings a mix of customer service, sales support and keeping our branch safe and running smoothly.  You will be a key point of contact for our customers, on the phone and at the counter, while also taking ownership of the branch's day-to-day Health & Safety requirements.

• Answering inbound calls and customer enquiries promptly, courteously, and professionally
• Taking orders, providing accurate product and service information, and resolving queries to ensure a positive customer experience
• Trade sales - general quoting, counter sales, and phone enquiries
• Stocking retail products and keeping the showroom maintained to a high standard
• Coordinating the branch's Health & Safety requirements - training records, inductions, hazard reporting, and emergency procedures
• Maintaining accurate records, documentation, and administration in line with company policies and procedures

About You

• Excellent communication skills and a confident, friendly telephone manner
• Strong organisational skills, with the ability to prioritise and work well under pressure
• Demonstrated experience delivering professional, responsive customer service
• Confidence in navigating computer systems
• Product and industry knowledge, previous Health & Safety coordination experience, and/or experience with inwards goods and inventory systems are advantageous

Advantages of Advancing Your Career with Carters

• Stability and a focus on work life balance, this role offers permanent full-time employment.
• Attractive compensation package
• 7.5% benefits package designed to support your health and financial security. This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to KiwiSaver
• Company buying privilegesacross all CARTERS stores
• Opportunities for training, growth, and advancement. This position is ideal for individuals seeking career development, with potential pathways to transition into Account Management roles

Apply now to join the CARTERS team!

You will be part of a close-knit team that values good communication and collaboration, while building strong relationships with our customers and play a key part in keeping the branch running safely and smoothly.

Please be advised that this position is exclusively open to candidates possessing valid working entitlements in New Zealand (citizens, permanent residents, or those holding valid work visas).