Customer Service Representative (Healthcare Account) - Fixed Weekends off

Call Center Agent Hiring | Healthcare Account

Malate, Manila | Onsite | Full-time

WHY WORK WITH US?

Compensation & Benefits

• Up to ₱27,000 monthly basic salary
• Performance incentives and bonuses
• Paid training and development programs
• Clear career growth opportunities

Workplace Culture

• Supportive and team-oriented environment
• Coaching, mentorship, and continuous feedback
• Employee recognition programs
• Long-term career development focus

JOB DESCRIPTION

We are currently hiring a Customer Service Representative for a Healthcare Account to handle customer inquiries, provide assistance, and resolve concerns in a fast-paced BPO environment. You will be responsible for assisting members, patients, or healthcare clients with benefits, coverage, claims, and general healthcare-related support.

KEY RESPONSIBILITIES

• Handle inbound customer service inquiries and healthcare-related concerns
• Assist members with benefits, coverage, and eligibility inquiries
• Support customers with claims, billing, and account-related issues
• Provide accurate information on healthcare services and policies
• Resolve customer issues efficiently and professionally
• Document all customer interactions in the system
• Escalate complex concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

WORK SCHEDULE & TRAINING

This is a shifting schedule role, including weekends and holidays. Full paid training is provided for all new hires.

REQUIREMENTS

• High School and Senior High School graduates are welcome with at least 1 month of BPO experience.
• College graduates and fresh graduates are welcome.
• Applicants with no BPO experience may still apply if they have at least 6 months of customer-facing experience.
• Basic computer skills and ability to multitask
• Willing to work onsite in Malate, Manila and on shifting schedules

LOCATION

Malate, Manila (Onsite Only)

Sites Available

• Alabang
• Manila
• Makati
• Pasay
• Parañaque
• Taguig

Salary: Up to ₱27,000/month

ABOUT US

We are looking for a Customer Service Representative for a Healthcare Account in Malate, Manila. This is a great opportunity to start your career in the BPO industry while building strong communication and customer service skills in a supportive and growth-focused environment.

Pay: Up to Php27,000.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Free parking
• Health insurance
• On-site parking
• Paid training
• Pay raise

Work Location: In person