Customer Service Representative – Hotel Reservations | Fixed Weekends Off

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities:

• Handle reservation inquiries via phone, chat, or email
• Assist with booking, modification, and cancellation requests
• Provide accurate hotel details, pricing, and amenities
• Document interactions in the system
• Escalate complex cases to supervisors
• Maintain quality and satisfaction metrics

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid training on hotel reservation systems and company processes

Requirements:

• At least High School or Senior High School graduate
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer literacy
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay and incentives
• Career growth and skill-building opportunities
• Collaborative and supportive team environment

Pay: Php17,000.00 - Php27,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training

Work Location: In person