A
Ascendion
Customer Service Representative (HR, Payroll, Procurement)
1 month ago
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Important information
Contract type:
Permanent
Salary:
₱216,000 – ₱300,000 / year
Work mode:
Onsite
Published on:
8 September 2026
What they need
- Receive inbound inquiries via multiple channels (Phone, Chat, Web and other digital intake channels), for multiple functions (HR, Procurement, Payroll), for multiple regions (ASPAC, EMEA, NA, LATAM), understand and clarify the need, investigate, answer the inquiries and assist in the
resolution of concerns leveraging Experience Center Guide and IOPs, and AskGS references and content. - Access enabling technology to complete client inquiries and transactions.
- Fully document all cases in case management application.
- Work with complex cases within the team or escalate to higher tier for resolution or contact with third party vendors as appropriate in order to uphold effective and timely resolution.
- Escalate customer service issues to Experience Center Lead, Senior Associates / Advisors or Manager as necessary.
- Take ownership of all Experience Center assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.
- Assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc. to drive rapid resolution and empower customers, educate and inform customers of the full range of Global Services resources available to them.
- Deliver exemplary performances by ensuring all Key Performance Indicators are at goal
- Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer service levels
- Help identify Experience Center functions or processes for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Experience Center Lead, Senior Associates and Advisor.
- Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with Contact issue resolution for knowledge database future reference.
- Communicate and interact effectively with customers and team members of the Global Services team(s); develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.
- Perform special small-scale projects and related duties as assigned.
- Work in collaboration with other team members in Experience center to execute tasks and fulfill key deliverables, seeking input and assistance as needed.
- Establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.
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