Customer Service Representative Hungarian speaking

Customer Service Specialist (Hungarian & English speaking) Location: Warsaw | Hybrid

Join CHEP and help shape the future of Customer Service in Europe

At CHEP, we're transforming the way we serve our customers across Europe. As part of a new European Customer Service organization, you'll play a key role in delivering an outstanding customer experience while working in a fast-paced, international environment.

This is an exciting opportunity to join a global leader in sustainable supply chain solutions, collaborate with colleagues across Europe, and develop your career within a growing organization committed to innovation, operational excellence, and customer success.

What You'll Do

Customer Experience

• Deliver exceptional service by managing customer inquiries, requests, and issue resolution.
• Own customer interactions across multiple channels, ensuring timely and professional communication.

Customer Operations

• Support customer onboarding, account maintenance, and service delivery activities.
• Maintain accurate customer and transactional data to ensure operational excellence.

Collaboration

• Partner with Sales, Operations, Supply Chain, and Finance teams to deliver seamless customer solutions.
• Act as a customer advocate, ensuring customer needs are effectively represented and addressed.

Continuous Improvement

• Contribute to the transformation of Customer Service across Europe by identifying opportunities to simplify processes and improve service delivery.
• Support operational excellence, digital adoption, and best-practice sharing initiatives.

Customer Success

• Monitor service performance and help drive customer satisfaction, loyalty, and retention.
• Use customer feedback and insights to identify opportunities for improvement.

What Makes You Successful

We're looking for someone who combines a passion for customer experience with strong organizational and problem-solving skills.

Essential Experience

• Experience in Customer Service, Customer Operations, Administration, or Operational Support.
• Experience working within defined processes and service standards.
• Confidence using business systems, digital tools, and technology platforms.
• Ability to manage multiple priorities in a dynamic environment.

Preferred Experience

• Contact Centre, Shared Services, Customer Operations, or BPO environment.
• High-volume transactional processing.
• Experience supporting customers through multiple channels, including phone, email, and digital platforms.

Skills You'll Bring

• Customer-first mindset.
• Strong communication and relationship-building skills.
• Attention to detail and data accuracy.
• Problem-solving ability and sound judgment.
• Effective prioritization and time management.
• Collaboration and teamwork.
• Continuous improvement mindset.
• Digital curiosity and confidence with technology.

Language Requirements

• Fluent Hungarian (C1/C2)
• Fluent English (C1/C2)
• Additional European languages are an advantage

What we offer?

• Attractive base salary with annual bonus & benefits (including 3 days of paid leave for volunteering, 2 additional annual leave days - after a full calendar year, financial bonus for a two-week holiday)
• LuxMed Medical Insurance
• Multisport Card
• Transportation allowance of 110 PLN net per month
• Employee Capital Plan
• Employee Investment Plan

Why Join CHEP?

• Be part of a major Customer Service transformation across Europe.
• Work in a collaborative and international environment.
• Gain exposure to customers and stakeholders across multiple European markets.
• Develop valuable skills in customer operations, process improvement, and digital tools.
• Access learning, career development, and internal mobility opportunities within a global organization.
• Contribute to a purpose-driven business helping build more efficient and sustainable supply chains.
• Support some of the world's most recognized retailers, manufacturers, and consumer goods brands.