Customer Service Representative I

We are seeking a Commercial Lines Customer Service Representative (CSR) to deliver exceptional service and support to our commercial insurance clients. This role involves managing policy administration—including new business, renewals, endorsements, and cancellations—while ensuring accuracy, compliance, and timely processing. The CSR will act as a liaison between clients, underwriters, and producers, providing guidance on coverage, resolving inquiries, and maintaining strong client relationships. Ideal candidates possess solid knowledge of commercial insurance products, excellent communication skills, attention to detail, and proficiency with agency management systems. A Property & Casualty license and prior experience in commercial lines are preferred.

Behaviors

Required

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

Required

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.