Customer Service Representative I

About Digital Dynamics Inc.

Digital Dynamics Inc. (DDI) is a 100% employee-owned company specializing in high-performance control solutions for the semiconductor and display equipment industries. As owners, every team member contributes to our culture of innovation, accountability, and excellence. We are passionate about designing technologies that enable the future of advanced manufacturing.

Position Overview

We are looking for an experienced Customer Service Representative to support customer responsiveness, order accuracy, and sales operations for our growing customer base. This role serves as a primary point of contact for customer buyers and combines customer support, order management, and advanced Excel and data-analysis skills to monitor order activity, maintain reports and dashboards, and help reduce customer escalations.

Key Responsibilities

• Serve as the primary point of contact for customer buyers regarding product availability, order status, lead times, delivery schedules, and logistics.
• Process and track sales orders, purchase orders, RMAs, and delivery schedules using the company’s ERP system.
• Coordinate with Sales, Demand Planning, Logistics, and Quality to resolve customer issues and support timely order fulfillment.
• Proactively communicate delays, changes, and other important updates to customers in a clear and professional manner.
• Maintain accurate customer records, purchase orders, RMA requests, and inquiry documentation in designated systems, customer portals, and shared network drives.
• Identify and escalate urgent customer or order issues and ensure timely follow-through.
• Use advanced Excel tools, including pivot tables, VLOOKUP/XLOOKUP, Power Query, formulas, charts, and macros, to manage and analyze customer data.
• Create and maintain reports, forecasting dashboards, and other customer-operations reporting tools.
• Analyze customer and order data to identify trends and recommend process improvements.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum of three years of customer service, order management, sales operations, or customer operations experience.
• Advanced proficiency in Microsoft Excel, including pivot tables, formulas, data analysis, and charting.
• Experience working with order-management systems and customer-service workflows.
• Experience processing and maintaining sales orders, purchase orders, RMAs, or delivery schedules.
• Excellent written and verbal communication and interpersonal skills.
• Strong attention to detail, organization, multitasking, and timely follow-through.
• Ability to adapt to changing priorities while maintaining accuracy and professionalism.
• Experience with SAP, Ariba Business Network, Syspro, customer portals, CRM platforms, or similar systems is preferred.
• Experience in the semiconductor, electronics, or manufacturing industry is strongly preferred.

Our Total Rewards Philosophy

We believe rewarding employees extends beyond base compensation. Our total rewards approach is designed to recognize performance, support long-term growth, and create shared success through competitive pay, bonus program eligibility, participation in our Employee Stock Ownership Plan (ESOP), which provides employees the opportunity to share in the company’s long-term success, 401(k) match, comprehensive health and wellness benefits, paid time off, and the opportunity to make a meaningful impact in a 100% employee-owned company.

Equal Employment Opportunity

Digital Dynamics Inc. is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.