Customer Service Representative I

Customer Service Representative

Marucci Sports was founded by two former MLB players and their athletic trainer who began handcrafting bats for some of the best players in the game from their garage in 2004. Fast forward to today, that dedication to quality and understanding of players’ needs has turned Marucci into an All-American success story, the number one bat preferred by players and The Official Bat of Major League Baseball (MLB).

Position Summary:

Marucci Sports is looking for a Customer Service Representative to join our team! You will be responsible for providing professional, friendly and courteous customer support and service by responding to inquiries, resolving issues, and ensuring a positive customer experience. As a key point of contact, the Customer Service Representative will answer incoming calls, emails, and chat messages, offering guidance and support in a friendly and professional manner.

Position Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Specific Knowledge, Skills or Abilities Required:

• Verbal and written communication skills.
• Interpersonal and customer service skills.
• Sales and customer service skills.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Position Qualifications:

• Education: High school diploma or equivalent required.
• Experience: At least two years’ related experience required.

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

Note:

Marucci Sports provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability, mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions -including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs - on merit and the principles of equal employment opportunity.

Marucci offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Flexible Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.