Customer Service Representative I

About State Bank of Chilton

Our employees are our greatest asset. As a sixth‑generation, family‑owned community bank, we’re proud of our local roots and the supportive, people‑first culture we’ve built. Every team member plays a vital role in our success, and we’re committed to treating one another with fairness and respect. Our employees build strong personal relationships with customers. Because decisions are made locally, you’ll be empowered to help customers and communities in real time. If you love helping others, you’ll feel right at home here.

Position Summary

Our Customer Service Representatives play a critical role in delivering exceptional customer service to our customers and ensuring that their needs are met. They do this by building and maintaining professional relationships with the customers. This position is responsible for servicing the needs of the Banks customers by processing transactions accurately, efficiently, timely and helping with other account related requests.

As a Customer Service Representative I, you will:

· Welcome customers in a friendly, positive, professional manner.

· Assist customers with their account needs in person and over the phone. This includes but is not limited to withdrawals, deposits, check cashing, transfers, loan payments, coin counting, order checks and deposit tickets, and additional duties.

· Responsible for balancing cash drawer daily, reconciling errors/discrepancies and reporting variances to supervisor.

· Maintain comprehensive and up to date knowledge of bank rules and regulations.

· Assist with answering the phone, sorting mail, and other administrative tasks.

· Adhere to Customer Identification Program (CIP), Bank Secrecy (BSA) and other procedures.

· Occasionally assist with the closing of customer accounts.

· Knowledge of State Bank of Chilton’s other products and services to promote and cross sell.

· Prepare cashier checks for customers.

· Perform other duties as assigned and needed.

What We’re Looking For

· High school diploma or equivalent is required.

· Must be able to clearly speak English, both written and spoken.

· Bilingual and fluent in both written and oral communication in English and Spanish are a plus.

· Previous customer service or cash handling experience is preferred.

· Friendly, enthusiastic, and team orientated.

· Advanced math skills, ability to calculate figures and amounts such as cash denominations.

· Demonstrates honesty, integrity, and confidentiality.

· Excellent verbal and written communication skills.

· Demonstrates ability to work independently and on a team, manage multiple priorities and exercise good judgement.

· Ability to maintain composure during stressful times.

Just a few reasons why you will love working at State Bank of Chilton

· Opportunities for career advancement and room for growth.

· 11.5 paid federal holidays.

· Generous vacation and paid sick time.

· No Weekends.

· Competitive benefits (vary by part-time and full-time status): health and dental insurance with the majority of the premiums paid by the Bank, vision insurance available, 100% paid Life, AD&D, Short-Term & Long-Term Disability, 100% matching contribution on the first 3% and an additional 50% on 4% and 5% match on employee contributions resulting in a total matching opportunity of 4%, discretionary annual contributions for Profit Sharing and much more!

Work Environment and Physical Requirements

· While performing the duties of this job, the employee is regularly required to stand, reach with hands and arms, and talk and hear. The employee is occasionally required to walk and sit and occasionally lift and or move up to 50 pounds. Specific vision abilities required include close vision, color vision, and ability to adjust focus. The employee is regularly required to use computers, phones, and other office equipment. The noise level in the office environment is usually quiet to moderate.

The above summary is intended to describe the general nature of the work to be performed by people within this job classification. This is not intended to be an exhaustive list of the duties, qualifications, and responsibilities required of people assigned to this job. Additional duties may be required to perform the job effectively.

State Bank of Chilton is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, gender identity or expression, sexual orientation, marital or familial status, veteran or military status, genetic information, arrest or conviction record, or any other characteristic protected by applicable federal, state, or local law.

Job Types: Full-time, Part-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Are you bilingual in both English and Spanish?
• Will you be able to reliably commute and travel between branch locations for this job?
• Do you have previous cash handling, banking, and customer service experience?
• Do you prefer part-time or full-time?

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person