Customer Service Representative I

Hilliary Communications is looking for an in-house customer service representative to join us at our Lawton, OK location. If you love helping people, solving problems, and being the go-to person for smooth transactions, this role is for you!

What you’ll do:

Represent the Brand: Serve as the face and voice of Hilliary, consistently delivering professionalism and friendliness.

Assist Customers: Provide exceptional support within your role and ensure every interaction leaves a smile.

Handle Payments: Process cash and credit transactions accurately, maintain balanced cash drawers, and manage equipment returns with care.

Collaborate & Communicate: Work closely with colleagues, escalate inquiries to customer service when needed, and keep everyone in the loop.

Scheduling Installs: Follow technician schedules and create appointments for new and existing customers throughout Oklahoma and Texas.

Follow Policies: Adhere to all company guidelines, including security and cash handling procedures.

Bring Your Best Self: Exhibit a growth mindset, positive attitude, and friendly demeanor in every interaction.

What We’re Looking For

• A trustworthy, detail-oriented individual who loves working with people.
• Someone who thrives in a team environment and communicates clearly.
• A positive attitude and willingness to learn and grow.

Why You’ll Love It Here

• Be part of a company that values community and customer care.
• Enjoy a supportive team and opportunities to grow your skills.
• Make a real impact by being the first point of contact for our customers over the phone, but most importantly, locally in Lawton and Medicine Park.
• Hilliary is growing rapidly and there is so much more to come!

Required Education:

• High School Diploma or equivalent

Required Experience:

• 1+ years of customer service experience

Required Skills and Abilities:

• Excellent communication and interpersonal skills
• Ability to troubleshoot and resolve customer issues
• Proficiency in basic computer skills
• Ability to work independently and as part of a team
• Experience with software testing (preferred)