Customer Service Representative (iGaming)

Customer Service Representative | Makati City | On-site Location: Salcedo Village, Makati Schedule: 4 days per week with compressed hours (12 hours/day with 1 hour and 20 mins break)

Key Responsibilities

• Provide timely and professional assistance to customers regarding product features, accounts, and general concerns.
• Guide customers through basic troubleshooting and help resolve account or product-related issues.
• Explain product features, functions, and available content clearly and accurately.
• Record and organize customer concerns and interactions using the company’s support platform.
• Work closely with internal departments to escalate and resolve concerns that require further assistance.
• Review customer feedback and identify common issues that may help improve the overall customer experience.
• Stay informed about product updates, new features, and changes.
• Assist in maintaining and improving FAQs, support guides, and other customer service resources.

Qualifications

• At least 2 years of customer service experience, preferably in the gaming, mobile application, technology, or related industry.
• Strong written and verbal communication skills in English.
• Good problem-solving and critical-thinking abilities.
• Customer-oriented, patient, and professional when handling different types of concerns.
• Basic technical knowledge and familiarity with customer support platforms and software.
• Able to work independently while also collaborating effectively with a team.
• Willing to work on a shifting schedule, including weekends and holidays.