CUSTOMER SERVICE REPRESENTATIVE II

You are responsible for accurately processing customer transactions, cross-selling bank products and maintaining quality relationships between OVB and our customers.

Requirements:

Year End Evaluation score must be 50 or higher

Rolling 12-month CSR balancing percentage 95% or higher

Position is designed for employees interested in doing a little more than CSR work but not moving on to ASR position.

Duties & Responsibilities:

Processing customer transactions accurately according to the policies and procedures of OVB.

Detecting fraudulent activity (counterfeit, forgery, etc.).

Promote bank products & services.

Efficiently Balance teller drawer daily

Providing various customer assistance.

Efficiently perform additional duties such as: process check orders, debit card ordering & maintenance, AFT set-ups, closing deposit accounts, direct deposit sign-ups, ordering supplies, e-Services enrollment/changes, research requests, branch capture, coin machine balancing, cash advance machine balancing, ATM balancing and maintenance.

Must be proficient in assisting customers with questions and issues.

OVB will make any reasonable accommodation to allow the essential functions of the job to be performed.  Contact Human Resources to discuss any possible accommodation.

Professionally answering phone calls.

Processing miscellaneous items such as (but not limited to) mail returns, credit references, stop payments and monthly reports.

Manage and log customer complaints and requests.

Proficiency and professional ability to answer questions via telephone or in person.

Serve as a backup to various other ASR duties.

Ability to cover other locations as a CSR II as needed.

Assist in tasks required each day for starting and ending the day. Ex. Getting out or putting away office supplies/documents.

May be called upon to train.  Existing employees or new hires.

All other duties as assigned.

Excellent Customer Service Skills - Dealing with Customers and Co-Workers

Interpersonal/People Skills

Cash/Check Handling Experience

Microsoft Office Knowledge

Ability to Follow Instructions, Detail Oriented

Good Organization & Time Management Skills

Maintain Customer Privacy at all times

Good Punctuality Habits - Arriving at work and return from breaks

Positive Attendance Habits

Flexibility

Professional Oral/Written Communication Skills

Ability to perform effectively and professionally under stress

Ability to compute figures/balance account books

Ability to lift minimum 50lbs for coin bags

Ability to Sit or Stand for extended periods of time

Occasional Travel