CUSTOMER SERVICE REPRESENTATIVE II

Accept cash items from customers for deposits.  Handle withdrawals from and deposits to savings and checking accounts.  Take loan payments.  Maintain a running account of all transactions.  Job requires extensive on-the-job training for proficiency.  Responsible for cross-selling other company products and maintaining quality relationships between OVB and the customers.

*Detail oriented

*Good telephone skills

*Excellent customer service skills

*Ability to maintain considerable tact with difficult and/or irate customers, yet remain personable

*Fast, efficient worker

*Ability to work efficiently under pressure

*Ability to project good judgment with moderate supervision

*Basic PC skills

*Ability to maintain accuracy and confidentiality

*Ability to work overtime or extended hours when necessary

OVB will make any reasonable accommodation to allow the essential functions of the job to be performed.  Contact Human Resources to discuss any possible accommodation.