Customer Service Representative II - District 3

POSITION OVERVIEW

Under the direct supervision of the Administrative Sergeant, the incumbent will perform clerical and administrative duties to support District 3 Patrol. As well as, but not limited to assisting the citizens of Harris County with law enforcement-related tasks, questions, and/ or concerns.

Duties and Responsibilities:

• Receive and record money in STARS for processing offense and accident reports
• Process payroll in STARS, and maintain payroll files
• Maintain a filing system of memoranda, letters, documents, and other materials for the assigned duty section
• Answer telephones, take messages, provide information, and refer inquiries to appropriate locations
• Type and distribute reports and correspondence; enter computer data
• Comply with civil service, departmental, bureau, and division rules, regulations, and standard operating procedures
• Perform other assignments and duties as required and/ or necessary

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required of the employee in this position. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

MINIMUM REQUIREMENTS

• High School Diploma or G.E.D.
• A minimum of one (1) year of clerical, administrative, or customer service paid work experience in an office environment
• Must pass the HCSO Clerical Skills Test pre-employment testing with a minimum overall score of 75%, and score a typing speed of 35 w.p.m with 85% accuracy.

Skilled in:

• Department organization and Harris County structure JWEB, RMS, STARS, TeleStaff, Superion, and LENS
• Proficient in the use of standard office software programs such as MS Office, Word, Excel, and Outlook

Ability to:

• Handle sensitive information with discretion and exercise confidentiality
• Prepare correspondence, reports, and assist in the processing of documents promptly as required
• Communicate effectively with the public, representatives of state agencies, other law enforcement agencies, and staff members
• Effectively communicate, answer telephone calls, take messages, and provide information in a concise manner
• Handle multiple projects simultaneously, keep organized and accurate records
• Multi-task in a fast-paced environment and prioritize to meet deadlines
• Present a professional image as a representative of the Harris County Sheriff's Office
• Work in a team environment with varying personalities
• Work cooperatively with others
• Work overtime and/ or varying duty hours as deemed necessary; an excellent attendance record

PREFERENCES

• Associate's degree
• Knowledge of Superion
• Knowledge of CRIS
• Has an active notary stamp

GENERAL INFORMATION

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

This role is sedentary; however, the ability to lift and carry up to 10 pounds is required to move files and/or boxes of documents, etc.

Position Type and Typical Hours of Work

This is a full-time position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours may vary based on the department's business needs.

To Apply:

• Meet the requirements for transfer as stated in the Harris County Sheriff's Office Manual, Section 229, and be in an active status (Please see policy for details)
• Must have achieved a 20 or above on the latest employee evaluation attached to the application.

Note:

• Submission of an application by an employee neither implies nor ensures the transfer will be granted
• Transfers will be decided based on the needs and the best interests of the HCSO
• Applicant's submission of a job application does not guarantee an interview

Equal Opportunity Statement

Harris County is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.