Customer Service Representative- Information Cell

Job Summary

Girikand Travels Pvt. Ltd. is looking for a customer-oriented and proactive Customer Service Executive to handle customer enquiries, provide travel-related information, resolve customer concerns, and ensure a smooth and satisfying customer experience. The candidate will coordinate with internal departments to ensure timely responses and effective service delivery.

Key Responsibilities

• Handle customer enquiries through phone calls, emails, WhatsApp, and other communication channels.
• Provide information about holiday packages, travel bookings, car rentals, and other travel-related services.
• Assist customers with booking-related queries, itinerary information, cancellations, and modifications.
• Resolve customer complaints and escalate complex issues to the concerned department when required.
• Coordinate with the Sales, Holiday Operations, Car Rental, and other relevant teams for timely customer support.
• Maintain accurate customer records, enquiry details, and follow-up updates in CRM or Excel.
• Follow up with customers to ensure their queries and concerns are resolved.
• Provide professional, courteous, and prompt responses to all customer interactions.
• Maintain service quality and build positive customer relationships.
• Support the team in improving customer satisfaction and service standards.

Required Skills & Qualifications

• Graduate in any discipline; a degree or diploma in Travel and Tourism will be an advantage.
• 1–2 years of experience in customer service, customer support, or the travel industry is preferred.
• Excellent verbal and written communication skills.
• Good telephone etiquette and interpersonal skills.
• Basic knowledge of MS Excel, email, and customer management systems.
• Strong problem-solving skills and a customer-first approach.
• Ability to multitask, manage follow-ups, and work effectively in a team.
• Knowledge of travel bookings and holiday packages will be an added advantage.

Work Schedule

• Working Days: Monday to Saturday
• Working Hours: 10:00 AM to 7:00 PM
• Weekly Off: Sunday
• Location: Girikand Travels, Pune

What We Are Looking For

A responsible, patient, and service-oriented professional who can communicate effectively with customers, manage enquiries efficiently, and represent Girikand Travels with professionalism.

Interested candidates can share their updated resumes at: [email protected]

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person