CUSTOMER SERVICE REPRESENTATIVE INTERN

Customer Service Representative Intern

Purpose of the roleTo support the customer service team in handling enquiries, bookings and customer communications at CT VET politely, accurately and in accordance with clinic procedures.

Key responsibilities

• Respond to customer enquiries through WhatsApp, phone calls and other assigned communication channels.
• Assist with bookings for consultations, vaccinations, surgery and other clinic services.
• Provide basic information on opening hours, clinic locations, estimated prices and visit preparations using approved guidelines.
• Record customer enquiries, bookings, feedback and complaints accurately.
• Follow up on bookings and enquiries that are still pending.
• Refer clinical cases, serious complaints, special requests and matters outside the approved guidelines to the supervisor or veterinarian.
• Handle customer messages and records professionally and confidentially.
• Carry out other tasks related to the internship and customer service operations.

Candidate requirements

• Currently pursuing studies related to the internship or required to complete an industrial placement.
• Good communication skills in English and Malay.
• Polite, patient, detail-oriented and comfortable communicating with customers.
• Able to use a smartphone, WhatsApp and basic computer applications.
• Interested in customer service and working in a veterinary clinic environment.

Supervision and authority

The intern must obtain approval from the supervisor for decisions involving complaints, refunds, discounts or fee exemptions. The intern must not provide diagnoses, treatment advice or medication instructions to customers.

Details to confirm: internship duration, branch, work schedule, allowance (if applicable) and supervisor’s name.

Pay: From RM500.00 per month

Work Location: In person