Customer Service Representative - KAL

As a Customer Service Representative - Key Accounts, you will play a central role in delivering an outstanding customer experience for our strategic customers. You will act as a trusted partner, ensuring seamless order execution, strong cross-functional coordination, and long-term account success. This role blends customer service excellence, account coordination, and commercial insight. You’ll work closely with Sales, and Marketing teams to understand customer needs, identify growth opportunities, and contribute directly to customer satisfaction and business performance.

What you’ll do?

Serve as the primary point of contact for key customer accounts, ensuring a high-quality, responsive service experience
Manage order entry, proofing, and processing in SAP, ensuring accuracy and timely customer communication
Coordinate with internal teams to resolve billing, credit, logistics, or service-related issues efficiently
Support the onboarding of new customers, ensuring smooth setup and activation
Partner with Sales and Marketing to support promotional initiatives, lead identification, and brand visibility
Analyze customer buying patterns and product mix (SKUs) to identify upsell and cross-sell opportunities
Maintain accurate records of customer interactions, order status, and account activity
Stay informed on industry trends and product developments to provide relevant insights to customers
Act as an escalation point for complex account matters, ensuring timely and effective resolution

Why join us?

Be part of MOTUL’s global legacy of performance, innovation, and passion in the automotive and mobility industry

Work in a dynamic, collaborative environment that values teamwork, initiative, and creativity

Thrive in a culture that celebrates excellence, continuous learning, and high-performance results

Join a team where your work directly impacts customer satisfaction, operational excellence, and brand reputation

What you bring

Academic background in Business Administration or a related field
Minimum of 6 years of relevant professional experience in account management, customer service, or a related commercial role, preferably in the automotive aftermarket industry
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Experience with ERP (SAP), CRM, and WMS systems highly preferred
Strong communication, organizational, and analytical skills with a customer-first mindset
Collaborative, team-oriented approach and ability to work cross-functionally