Customer Service Representative - Korean Market (Normal Working Hours)

About the role

Foundever Malaysia Sdn.Bhd' is seeking a dynamic and dedicated Customer Service Representative to join our team serving the Korean market. In this full-time position, you will be responsible for providing exceptional customer service and support to our valued clients. Working from our office in Kuala Lumpur, you will be the primary point of contact for Korean-speaking customers, handling a variety of inquiries and resolving issues with professionalism and efficiency.

What you'll be doing

1. Responding to inbound customer calls and emails in a timely and courteous manner
2. Resolving customer inquiries and complaints by identifying and addressing their needs
3. Documenting customer interactions and following up on any outstanding issues
4. Providing product information and guidance to help customers make informed decisions
5. Collaborating with cross-functional teams to ensure a seamless customer experience
6. Continuously learning about our products and services to provide accurate and up-to-date information
7. Maintaining a positive, professional, and customer-centric attitude at all times

What we're looking for

1. Fluency in both Korean and English, with excellent verbal and written communication skills
2. Previous experience in a customer service or call centre role, preferably in a similar industry
3. Strong problem-solving and critical thinking abilities to effectively handle a variety of customer inquiries
4. Excellent time management and multitasking skills to efficiently manage multiple customer interactions
5. A genuine passion for providing exceptional customer service and a commitment to continuous improvement
6. Proficient in using computer systems and software to accurately record and track customer interactions

What we offer

At Foundever Malaysia Sdn.Bhd', we are committed to creating a dynamic and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health insurance coverage
2. Generous paid time off and holiday allowance
3. Opportunities for career development and advancement
4. Team-building activities and social events
5. Discounts on our products and services

We believe in fostering a culture of collaboration, innovation, and work-life balance. If you're passionate about delivering outstanding customer service and want to be a part of a growing and dynamic company, we encourage you to apply for this exciting opportunity.

About us

Foundever Malaysia Sdn.Bhd' is a leading provider of customer experience solutions, serving clients across a wide range of industries. With a strong focus on innovation and customer-centricity, we are committed to delivering exceptional service and support to our customers. Our team of dedicated professionals are the driving force behind our success, and we are always seeking talented individuals to join our growing organisation.

Apply now to become our next Customer Service Representative for the Korean market!