Customer Service Representative (Korean Speaking)

Job Responsibilities:

• Serve as the primary point of contact for customer service, ensuring daily shipment requirements and commitments are met by coordinating with cross-functional support teams.
• Act as the voice of the customer by clearly communicating their expectations, goals, and priorities to internal factory support groups.
• Proactively identify and communicate logistics issues or production constraints to customers, including timely updates on any potential shipment de-commits.
• Coordinate with customers to request additional hardware necessary to meet production and shipment targets.
• Collaborate with customers to improve die visibility, and support pull-in requests to meet or exceed forecasted production loads.
• Oversee planning and scheduling activities for assigned business accounts, ensuring alignment with customer needs and internal capabilities.

Required Experience and Qualifications:

• Diploma or Bachelor’s degree in Business, Supply Chain, Engineering, or a related field.
• Minimum 3 years of experience in customer service, production planning, or supply chain operations, preferably in the semiconductor or electronics industry.
• Strong communication and coordination skills with a customer-oriented mindset.
• Proficient in Microsoft Office, especially Excel and PowerPoint; experience with ERP systems is a plus.
• Ability to multitask and work effectively in a fast-paced, cross-functional environment.
• Analytical and detail-oriented with a proactive approach to problem-solving.
• Proficiency in Korean (spoken and written) is required to liaise with Korean-speaking customers.