Customer Service Representative - Live Chat

Join our team at Mercato BAS Supply LLC as a Remote Customer Service Representative - Live Chat!

Are you a talented communicator with a passion for providing exceptional customer service? If so, we want to hear from you! As a Customer Service Representative - Live Chat, you will have the opportunity to engage with customers in real-time to address their inquiries, resolve issues, and ensure a seamless shopping experience.

Key Responsibilities:

• Respond to customer inquiries and provide support through live chat
• Resolve customer complaints and issues in a timely and professional manner
• Assist customers with product information, order tracking, and general inquiries
• Escalate complex issues to the appropriate department for resolution
• Ensure customer satisfaction through proactive communication and follow-up

Qualifications:

• Prior customer service experience preferred
• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with Microsoft Word and other MS Office applications
• Strong problem-solving skills and attention to detail

Benefits:

• Competitive salary
• Opportunity for growth and advancement
• Flexible remote work options

If you are a proactive team player with a passion for customer service, we want to hear from you! Apply now and join our dynamic team at Mercato BAS Supply LLC.

About Mercato BAS Supply LLC

Mercato BAS Supply LLC is a leading provider of building automation systems and supplies. We offer a wide range of products to help our customers achieve energy efficiency, comfort, and control in their buildings. Our team is dedicated to providing exceptional service and support to help our customers succeed.

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