Customer Service Representative - Local Account

Job Responsibilities:

• Address and resolve concerns from mobile app users while delivering excellent customer service
• Respond to customer inquiries promptly and professionally to ensure a positive experience
• Coordinate with relevant teams throughout the order fulfillment process—from pickup to drop-off—to maintain service quality
• Perform other related tasks as assigned

Qualifications:

• At least a Senior High School and college-level applicants are encouraged to apply
• Tech-savvy and familiar with social media platforms
• Proficient in Microsoft Office applications
• Excellent communication skills in both English and Filipino; proficiency in Bisaya is a plus but not required
• Strong conflict resolution and problem-solving skills
• Willing to be assigned to our Marcos Highway, Antipolo City office
• CAN START ASAP