Customer Service Representative – Logistics & Delivery Coordination

We are seeking an organized and dependable Customer Service Representative to manage a dedicated logistics account involving full trailer shipments and deliveries to Stores, residential customers, and job sites.

This position requires someone who is comfortable handling a high volume of orders, coordinating appointments, organizing deliveries by service area and scheduled delivery days, and communicating with customers, stores, drivers, and our operations team.

Key Responsibilities

• Receive and process new delivery orders for incoming full trailer shipments.

• Review incoming orders and organize deliveries by city, delivery type, and scheduled service day.

• Group orders going to the same store/location and plan them according to the days we service each area.

• Separate and coordinate Store, residential, and job site deliveries.

• Contact Store locations to schedule and confirm delivery appointments.

• Contact residential customers to schedule delivery appointments and provide delivery information.

• Coordinate job site deliveries and confirm delivery requirements when necessary.

• Answer incoming calls regarding residential deliveries.

• Provide customers and stores with delivery updates and assist with scheduling questions or changes.

• Maintain accurate order information, appointment details, delivery notes, and customer communication.

• Communicate closely with warehouse and dispatch teams to ensure orders are properly sorted, routed, and scheduled.

• Follow up on unsuccessful deliveries, reschedules, missing information, or other delivery issues.

• Help ensure weekly delivery schedules are organized efficiently by geographic service area.

Qualifications

• Customer service experience required.

• Logistics, transportation, dispatch, final mile, or delivery coordination experience strongly preferred.

• Strong organizational and multitasking skills.

• Comfortable making and receiving a high volume of phone calls.

• Strong written and verbal communication skills.

• Ability to organize multiple orders by city, route, customer, and delivery date.

• Comfortable working with computers, spreadsheets, email, and order management systems.

• Must be dependable, organized, detail oriented, self motivated, and able to work in a fast paced transportation environment.

Ideal Candidate

The ideal candidate is someone who can take ownership of an account from the time an order is received through final delivery. You should be comfortable coordinating multiple deliveries at once, communicating with stores and residential customers, and keeping orders organized so our warehouse and delivery teams have accurate information for each day's routes.

Pay: $20.00 - $22.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Work Location: In person