Customer Service Representative - Logistics & Dispatch | Ortigas, Night Shift

CUSTOMER SERVICE REPRESENTATIVE – LOGISTICS & DISPATCH SUPPORT

Ortigas, Pasig City | Onsite | Full-Time

Turn your customer service or logistics experience into a role where you help keep deliveries, drivers, and customer commitments moving. We’re looking for professionals with experience in customer service, logistics, transportation, dispatch, freight, delivery operations, or order coordination who are comfortable handling changing priorities and time-sensitive issues.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

You’ll support live transportation and customer operations by tracking orders and deliveries, coordinating schedules, communicating updates, maintaining accurate records, and helping resolve issues before they affect service.

This role is ideal for someone who enjoys customer service but is also comfortable making decisions, following up on multiple moving requests, and coordinating with different people throughout the day.

WHAT YOU’LL DO

Customer & Transportation Support

• Handle customer, broker, and service-related inquiries and follow-ups.
• Provide accurate updates on orders, deliveries, pickups, appointments, and service status.
• Coordinate information between customers, drivers, and internal operations teams.
• Respond to changing requirements, delays, and service issues as they happen.

Dispatch & Delivery Coordination

• Support driver assignments, routing, pickup, and delivery coordination.
• Track drivers, orders, loads, and freight throughout the day.
• Monitor scheduled activities and help adjust when unexpected changes occur.
• Identify deliveries or pickups at risk and communicate issues before they become service failures.
• Help coordinate solutions when operational problems occur.

Order & Data Management

• Enter and maintain dispatch, order, load, and customer information in company systems.
• Keep records accurate and updated across multiple systems and communication channels.
• Track pending items and follow through until completion or proper handoff.
• Maintain accurate documentation of important operational updates.

Problem Solving & Follow-Through

• Prioritize multiple requests according to urgency and service impact.
• Help resolve issues involving schedules, orders, drivers, deliveries, or customer requests.
• Escalate issues when additional support is required.
• Maintain ownership until the issue is resolved or properly handed over to the next person or shift.

A BIT ABOUT YOU

• At least 1 year of experience in customer service, back-office processing, logistics support, operations support, or a similar role.
• Comfortable managing multiple requests and priorities at the same time.
• Able to communicate clearly through phone, email, chat, and other channels.
• Able to follow up proactively and take ownership of issues through resolution.
• Comfortable working with systems, records, schedules, and operational information.
• Able to work onsite in Ortigas and on a shifting schedule.

We’d Especially Like to Meet Candidates From

• Logistics or transportation customer service
• Dispatch or fleet support
• Freight or trucking operations
• Courier or delivery services
• Shipping and warehousing
• E-commerce fulfillment
• Order management
• BPO customer service supporting logistics or operations

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

1. HMO coverage for you and your family
2. Epic Yearly Kick-Off Parties with major giveaways
3. Recognition through our Value Awards — we celebrate your wins
4. Real career growth with opportunities for internal promotions
5. Meaningful work with talented and supportive teams

Your future matters:

1. 900+ internal promotions every year
2. Access to 2,700+ leadership training courses

Extra rewards along the way:

1. 14th Month Pay after 5 years of continuous service
2. Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

1. 24 Paid Time-Off Credits annually, with leave credits convertible to cash
2. Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions
• Entrepreneurial Energy: Think like an owner. Solve like a founder
• Fast with Intent: We move fast and deliver real results
• Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!