Customer Service Representative – Logistics (Full Time)

About Us

TLC Enterprise is a proud family-owned and operated logistics company, based in Truganina, VIC.
We specialise in transport, warehousing, and distribution services across Australia, delivering dependable and flexible solutions to our customers every day.

At TLC, our people are at the heart of everything we do. We’re a close-knit team that values reliability, respect, and strong relationships—with both our staff and our customers.

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About the Role

We’re seeking an enthusiastic and detail-oriented Customer Service Representative to join our growing logistics team.
You’ll be the first point of contact for our customers, handling bookings, tracking deliveries, and ensuring every job runs smoothly from start to finish.

This is a great opportunity for someone with excellent communication skills and a passion for customer service who enjoys working in a fast-paced logistics environment.

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Key Responsibilities

• Manage incoming customer inquiries via phone and email
• Book and track transport and warehouse jobs
• Liaise with drivers, warehouse, and operations teams to ensure smooth delivery performance
• Provide updates and proactive communication to customers
• Handle paperwork, PODs, and data entry in transport management systems
• Assist with resolving delivery or service issues quickly and professionally

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Skills & Experience

• Previous experience in transport, logistics, or warehousing (preferred)
• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy
• Ability to multitask and prioritise in a fast-paced environment
• Proficient in Microsoft Office and general computer systems
• Positive attitude, team player, and customer-first mindset

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Why Join TLC Enterprise

• Family-owned and operated – you’ll be part of a team that values you
• Supportive, friendly, and stable work environment
• Opportunities for career development and growth
• Competitive salary based on experience
• Modern office with onsite parking