Customer Service Representative (Logistics Industries)

Our Office Location : 2 Seraya Place, Jurong Island, Singapore 627857

Requirements:

• Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in any field.
• At least 2 Year(s) of working experience in 3PL Logistics Service Sector is required for this position.
• Experience in Chemical Industry is an advantage
• Familiar with business software : WMS/EOS/JDA/SAP is preferred.
• Preferably Non Executive specialized in Logistics/Supply Chain or equivalent

Required Skills:

• A logical and systematic approach to work;
• Good time management ability;
• The ability to effectively solve issues and make decisions, as well as think laterally and offer creative solutions that may arise in freight transportation;
• Commercial awareness and numeracy skills;
• Negotiation and analytical skills;
• Some degree of IT literacy and the ability to handle electronic data;
• The ability to manage change;
• Strong interpersonal skills and the ability to work well as part of a team, as well as manage people;
• Must have effective communication skills and the ability to handle multiple tasks all with an attention to fine detail;
• A positive attitude to continued learning.

Responsibilities:

• Receive, process and verify the accuracy of orders from customers utilizing the organization’s internal WMS system and customer purchase order (includes customer SAP system).
• Execute all import, outbound, manipulation and storage orders as per customer requirement.
• Knowledge in PM4 application, bill of lading, COO, FTA, AMS/IFS filing, export declaration, LC negotiation and customs bonded scheme.
• Management of stock inventory and accuracy
• Communicate with internal and external haulier on transport arrangements.
• Prepare and consolidate job billings and relevant documentations
• Ensure and provide quality service to both internal and external customers.
• Prepare daily administration report and monthly productivity reports.
• Any other duties as per request by superior