Customer Service Representative - Luxury Collision

Description:

Fantastic Finishes is part of the Collision Partners Group (“CP”) and is building a premier, quality-first collision-repair platform by partnering with best-in-class independent operators who share an uncompromising commitment to safety, craftsmanship, and people. We operate under a “Local at Scale” philosophy: preserving the legacy, reputation, and culture of exceptional local businesses while providing the standards, infrastructure, and support required to deliver consistently excellent repairs. At CP, quality is not a differentiator – it is the requirement.

Successful team members at Fantastic Finishes are owner-minded, disciplined, and accountable, with high standards for quality and preparation. We value clear communication, low-ego collaboration, and doing things the right way – even when it’s harder.

We offer:

• A quality-driven, people-first organization
• Competitive compensation
• Exposure to high-end and specialty vehicles
• Investment in modern facilities, equipment, and training
• Long-term career development within a growing platform

If you take pride in precision, craftsmanship, and delivering uncompromised repairs, we invite you to join Fantastic Finishes and be part of a team committed to doing things the right way.

Fantastic Finishes is seeking an exceptional Customer Service Representative to join our team. As an OEM-certified luxury collision repair facility, we believe every customer interaction should reflect the same precision and craftsmanship that goes into every repair. Our Customer Service Representatives are the first and last impression of our business. This role is ideal for someone who enjoys building relationships, solving problems, and delivering a truly white-glove customer experience.

If you're organized, compassionate, detail-oriented, comfortable navigating difficult conversations, and thrive in a fast-paced environment, we'd love to hear from you.

Pay: $22.00-25.00/hourly +

Hours are Monday through Friday, 8 AM to 5 PM, in person

Benefits include 401(k) with matching, health/dental/vision/life insurance, LTD, STD, paid time off, and seven paid holidays

Requirements:

• Welcome every customer with professionalism, warmth, and confidence.
• Answer incoming phone calls and emails, providing exceptional service at every touchpoint.
• Schedule repair appointments and coordinate vehicle drop-offs and deliveries.
• Guide customers through the repair process, from initial contact through vehicle delivery.
• Communicate repair status updates to customers throughout the repair process, including difficult conversations around delays, cost changes, or insurance issues.
• Coordinate rental vehicles and transportation logistics when needed.
• Collaborate with estimators, technicians, insurance representatives, and dealership partners to ensure a seamless repair experience.
• Review repair orders and documentation for accuracy.
• Process payments and complete vehicle delivery paperwork.
• Maintain customer files and ensure accurate documentation in CCC ONE.
• Assist with administrative tasks, including filing, scanning, and general office support.
• Help maintain a clean, organized, and welcoming reception area.
• Support the team wherever needed to deliver an exceptional customer experience.

Qualifications

• High school diploma or equivalent required; associate's degree or relevant certification a plus.
• 1+ years of customer service experience, ideally in an automotive, collision repair, or dealership environment.
• Strong verbal and written communication skills, with the ability to stay calm, professional, and empathetic during difficult or emotionally charged conversations.
• Comfortable managing multiple priorities in a fast-paced environment.
• Proficiency with CCC ONE or similar collision repair management software preferred; general computer proficiency required.
• Highly organized with strong attention to detail.
• Reliable, punctual, and team-oriented.