Customer Service Representative - Male Only

A Customer Service Representative is responsible for installing and monitoring our offender surveillance, alcohol monitoring technologies and all other electronic monitoring devices for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices.

ESSENTIAL FUNCTIONS:
o Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served.

o Schedules orientation and installation appointments for all new referrals and maintenance appointments.

o Manages daily communication and equipment alerts and maintenance items.

o Maintains cleanliness of inactive equipment.

o Creates individual customer accounts and tracks participant as well as taking payments for services provided.

o Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.

o Other duties as assigned.

o 1 year of proven customer service experience.

o Strong verbal and written communication skills and excellent interpersonal skills.

o Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).

o Clean background and able to pass a drug screening

o Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.

KNOWLEDGE, SKILLS, ABILITIES:
o Perform data entry

o Proficient with Microsoft Office Suite and G Suite.

o Effective verbal and written communication skills required.

o Clear criminal background preferred