Customer Service Representative Manager

Responsibilities:

• Develop and implement sales strategies, goals, and action plans to achieve targets and objectives set by management.
• Monitor and analyze sales performance metrics, such as manufacturing cost, conversion rates, average order value, fluctuation of firmed order & forecast against service agreement, AR and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed.
• Collaborate with cross-functional teams, including product development, and customer support, to align sales initiatives with overall business objectives
• Develop and maintain strong relationships with key customers and accounts, serving as a point of escalation for complex inquiries or issues.
• Stay updated on industry trends, competitor activities, and market developments to inform strategic decision-making and stay ahead of the competition.
• Prepare and present regular reports and updates on sales performance, trends, and forecasts to senior management.
• Perform all other related duties as assigned by your direct supervisor or General Manager

Requirements:

• Bachelor's degree in marketing, business administration, or business related field. Advanced degrees or relevant certifications are a plus.
• At least 10 years of experience in sales management in the EMS manufacturing industry with at least 5 years in leadership roles with a track record of success in sales achievement.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers and team members
• Proficiency in using CRM software and other sales tools to track performance metrics and manage customer relationships.
• Results-oriented with a track record of meeting or exceeding sales targets and KPIs.
• Strategic thinker with the ability to develop and execute sales strategies that drive business growth and profitability
• Able to work well under pressure and handle emergency and stressful situations
• Positive mindset and Can Do Attitude