Customer Service Representative – Mandarin Support

Key Responsibilities

• Handle inbound customer inquiries via phone, email, or chat
• Provide accurate information and support related to the travel application
• Resolve customer issues professionally and efficiently
• Ensure high customer satisfaction and service quality

Requirements

• Proficient in Mandarin (spoken and written)
• Basic English communication skills
• Fresh graduates are welcome; customer service experience is an advantage
• Willing to relocate to Penang, Malaysia

Relocation & Benefits

• Visa process fully supported by the company
• Flight ticket provided
• One-week hotel accommodation provided upon arrival
• Structured training and career development opportunities