Customer Service Representative / Marketer

Job Overview

Our Santa Clarita office is looking for a motivated, organized, and customer-focused Customer Service Representative / Marketer to join our team. This role is ideal for someone who enjoys helping people, building relationships, solving problems, and creating a positive customer experience. The successful candidate will support both customer service and business growth, working closely with the agency team to retain existing customers, identify opportunities to meet additional customer needs, generate referrals, and connect with prospective customers.

We're looking for someone who is patient, personable, self-motivated, proactive, and highly organized. If you naturally think ahead, enjoy finding solutions, and take pride in making customers feel valued and taken care of, you may be a great fit for this position.

No insurance sales experience is required - we are willing to train the right person who has the right attitude, work ethic, and desire to learn.

Salary Range: $18.00 - $20.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Career Growth Opportunities
Retirement Plan
Hands on Training
Mon-Fri Schedule
Paid Time Off (PTO)

Requirements

What We're Looking For

• Exceptional customer service skills and a genuine desire to help people.
• Patience and the ability to remain calm, positive, and professional in challenging situations.
• Strong verbal and written communication skills.
• Excellent listening skills and the ability to understand customer needs.
• Strong problem-solving and critical-thinking abilities.
• Self-motivated and able to work independently.
• Highly organized with excellent attention to detail.
• Proactive and forward-thinking, with the ability to anticipate customer and team needs.
• Strong follow-through and a willingness to take ownership of responsibilities.
• Comfortable making outbound calls and having sales-oriented conversations.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Comfortable learning and using computer systems and agency software.
• Positive attitude, dependable work ethic, and willingness to learn.

Sales experience is preferred, but not required. We are willing to train the right candidate who demonstrates strong customer service skills, initiative, professionalism, and a desire to succeed.

Responsibilities

Customer Service & Relationship Management

• Provide exceptional customer service and create a positive experience during every customer interaction.
• Build and maintain strong, professional relationships with existing customers.
• Respond to customer questions and concerns with patience, empathy, and professionalism.
• Follow up with customers to ensure their needs have been addressed and resolved.
• Thank customers for their business and consistently look for opportunities to strengthen customer relationships.
• Assist with customer appreciation efforts, including birthday cards, welcome letters, and thank-you communications.
• Help coordinate annual customer review appointments with account executives.
• Assist with appointment scheduling, confirmations, and follow-up.

Sales & Marketing

• Identify opportunities to introduce customers to additional products and services that may benefit them.
• Proactively reach out to existing customers and prospective customers.
• Follow up with prospective customers and maintain consistent contact throughout the sales process.
• Request referrals from satisfied customers and express appreciation for their business.
• Collect and track renewal/expiration dates from new customers and prospects for future follow-up.
• Schedule customer and prospect appointments for the agency team.
• Conduct outbound calls using established scripts, campaigns, and agency priorities.
• Assist with marketing communications, including postcards, letters, and customer outreach campaigns.

Organization & Agency Support

• Maintain accurate customer and policy information in agency systems.
• Keep customer profiles, notes, appointments, and contact records current and organized.
• Monitor assigned activities, alerts, follow-ups, and marketing tasks.
• Review cancellation and renewal information regularly and initiate appropriate customer follow-up.
• Document customer interactions and follow-up activities accurately.
• Maintain monthly activity and sales records for management review.
• Meet production, appointment-setting, and customer service goals established by the agent or agency manager.
• Stay current on products, services, procedures, and agency initiatives.
• Continuously develop professional, customer service, communication, and business skills.
• Identify opportunities to improve processes and the overall customer experience.

About Us

Tracy Clayton-Farmers Insurance Agency is a team of dedicated individuals that work hard to provide each customer the best service while educating them on insurance products that would benefit them the most. We are always looking for talented individuals who want to succeed in the insurance industry. If you are willing to learn and looking for a rewarding career opportunity, then we encourage you to apply today