Customer Service Representative -Messaging

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support

Designation: Business Advisory Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

What would you do
"You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
We are seeking a detail-oriented and customer-focused professional to join our HR Contact Center team within the Next Generation Customer Operations process. This role is dedicated to enhancing employee and customer service through structured and optimized processes. You will be responsible for handling queries from employees, customers, and vendors of our client organizations while ensuring seamless, personalized interactions. The role requires strong communication and service skills to manage a blended support process with 60-70% of interactions handled via calls and the remaining volume divided between emails and chats. Deliver services primarily catering to the US region, requiring night shift availability as per IST. Strong problem-solving and critical/logical thinking abilities are essential. Previous experience in customer or employee support is a plus. Join us and be part of a dynamic team where you can contribute to a seamless and efficient employee and customer experience within the Next Generation Customer Operations framework!
Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat."

What are we looking for
"- Learning Assessments

• Learning Operations

• Learning Delivery Operations

• Problem-solving skills

• Written and verbal communication

• Risk management

• Ability to work well in a team

• Adaptable and flexible

• Learning Assessments

• Learning Operations

• Learning Delivery Operations

• Problem-solving skills

• Written and verbal communication

• Risk management

• Ability to work well in a team

• Adaptable and flexible
  "

  Roles and Responsibilities:
  "

• In this role you are required to do analysis and solving of lower-complexity problems

• Your day to day interaction is with peers within Accenture before updating supervisors

• In this role you may have limited exposure with clients and/or Accenture management

• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

• The decisions you make impact your own work and may impact the work of others

• You will be an individual contributor as a part of a team, with a focused scope of work

• Please note that this role may require you to work in rotational shifts
  "

  Qualification Any Graduation