Customer Service Representative - night shift only

Overview

Join our dynamic team as a Customer Service Representative and become the friendly, helpful voice that makes every customer interaction positive and memorable! In this role, you’ll be the first point of contact for customers, providing exceptional service through phone. Your enthusiasm, communication skills, and attention to detail will help build trust and loyalty with our diverse customer base. This paid position offers an exciting opportunity to develop your skills in customer support, sales, while making a real difference in people's experiences.

Responsibilities

• Provide Excellent Customer Service Skills in all interactions
• Ensure all Cash handling policies are followed explicitly.
• Restock all store items as directed by Store Manager or customer needs.
• Plus sell to every Customer, regardless of what they purchase.
• Perform all duties related to serving our customers.
• Provide training assistance to new CSR’s.
• Front and face all product to create a visually attractive display for our customers
• Review, complete and suggest changes to all build-to’s.
• Provide feedback for the fast food service area of the store.
• Complete reports assigned by the Store Manager.
• Follow company procedures when working with vendors including checking in order and verifying quantities.
• Adhere to all company policies and procedures.
• Prepare and finalize shift close-out reports.
• Inspect store facilities/equipment for safety, cleanliness and proper working order.
• Document and report a safety incident or injury.
• Document and report a maintenance request.
• The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Requirements:

Minimum Qualifications and Prerequisites

• Paid training will be provided
• High School diploma or GED preferred.
• Outstanding customer service skills.
• Has a positive attitude and promotes the company and is a team player.
• Must have basic computer skills.
• Must be well organized and manages time well.
• Possess good people interaction skills.
• Works as scheduled by the Store Manager.

Qualifications

Join us today to be part of a vibrant team dedicated to delivering outstanding service! We value energetic individuals who are eager to grow their careers while helping customers succeed. This is a paid position designed for motivated professionals ready to make a difference through excellent communication, analysis skills, and a passion for customer satisfaction.

Pay: $15.00-$16.00 per hour

Expected hours: 16.0 – 30.0 per week

Work Location: In person