Customer Service Representative (No BPO Experience Required)

We are looking a Customer Service Representative to join our growing call centre team in Davao City. This is a full-time position designed for individuals looking to launch or advance their career in customer service. We welcome candidates with no previous BPO (Business Process Outsourcing) experience, as we provide comprehensive training to set you up for success. In this role, you will be the voice of our company, delivering exceptional service to customers across various channels whilst building meaningful relationships and resolving issues efficiently.

Key responsibilities

1. Answer incoming customer calls in a professional and courteous manner, listening actively to customer inquiries and concerns
2. Provide accurate information about products and services whilst addressing customer questions and resolving issues effectively
3. Process customer requests, transactions, and complaints using company systems and procedures
4. Document all customer interactions in the call management system with detailed and accurate notes
5. Follow company policies, quality standards, and compliance requirements during all customer interactions
6. Escalate complex issues to supervisors or relevant departments when necessary
7. Maintain a professional demeanor and positive attitude when handling difficult or frustrated customers
8. Meet or exceed performance targets including call handling time, first-call resolution, and customer satisfaction scores
9. Participate in ongoing training and development sessions to improve skills and product knowledge
10. Collaborate with team members to support overall team performance and customer service excellence

What we're looking for

1. Strong communication skills with the ability to articulate clearly and listen actively to customer needs
2. A friendly, patient, and professional demeanor with a genuine desire to help customers
3. Ability to remain calm and composed under pressure, particularly when handling challenging customer situations
4. Basic computer literacy and ability to quickly learn new systems and software applications
5. Reliable and punctual with strong attendance and commitment to scheduled shifts
6. Ability to work in a team environment and take direction from supervisors and team leaders
7. Problem-solving mindset with the initiative to find solutions within company guidelines
8. High school diploma or equivalent qualification
9. Willingness to undergo comprehensive training in customer service best practices and company-specific procedures
10. Previous customer service experience is advantageous but not required; we are happy to train the right attitude and work ethic

If you are ready to launch your career in customer service and join a supportive team that values your growth and development, we would love to hear from you. Submit your resume and a brief cover letter outlining your interest in this role. We look forward to welcoming you to our team.

Apply now