Customer Service Representative - No Experience + Paid training

Location: Homebush

Type: Fulltime, On-site - Monday - Friday

Duo Group, Australia's largest property services provider of valuations and depreciation, focuses on delivering quality products and solutions to businesses across a range of industries. We’re a people-focused organisation that values ambition, accountability, teamwork and continuous development.

We're hiring a Customer Service Representative for a high-performing team that values top performance, self-motivation, and the willingness to do what it takes to be the best. We focus on delivering results and ensuring every customer issue is resolved with the highest level of dedication and care.

As the face of Duo Group, you will:

• Manage a high volume of inbound and outbound calls with professionalism, efficiency, and attention to detail.
• Assist clients with enquiries relating to tax depreciation schedules, property valuation reports, and our range of services.
• Build strong customer relationships by providing accurate information and resolving enquiries and complaints with empathy and professionalism.
• Maintain accurate customer records, contribute to process improvements, and consistently meet service standards and team KPIs.

What We’re Looking For:

• Excellent communication and interpersonal skills with a genuine passion for customer service/sales.
• Strong problem-solving, organisational, and time management skills, with the ability to manage competing priorities.
• A proactive, accountable attitude with a willingness to learn and thrive in a fast-paced environment.
• Confidence communicating with a diverse range of customers and proficiency in Microsoft Office applications.

What We Offer:

• Comprehensive training and ongoing professional development.
• A supportive, collaborative team environment.
• Career progression opportunities within a growing organisation.

If you’re enthusiastic, eager to learn, and ready to start your sales career, we’d love to hear from you. Apply now to join Duo Group!

Pre-employment Screening:

As part of our hiring process, applicants must be able or willing to provide

• A National Police Clearance and/or be willing to obtain one prior to commencement
• Attached an updated and current CV showing your experiences

Pay: $65,000.00 – $850,000.00 per year

Application Question(s):

• Describe your current working rights in Australia.
• What's your expected annual base salary?
• How much notice are you required to give your current employer?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person