Customer Service Representative (Normal working hours)

1 Year contract

Roles & Responsibilities

• Conduct welcome calls to new customers.
• Introduce company products and available facilities.
• Reinforce product benefits and build customer loyalty.
• Provide accurate information and efficient service.
• Exceed service level and performance targets.
• Conduct customer feedback surveys.
• Liaise with internal departments to resolve gaps.
• Report feedback and resolutions to business lines.
• Attend to customer inquiries and complaints promptly.

Requirements

• Diploma / Degree in a related field.
• Strong customer service background.
• Passion for customer care and service excellence.
• Clear, professional communication skills.
• Strong integrity and work ethic.
• Skilled in complaint handling and resolution.
• Pleasant, patient, and friendly attitude.
• Strong decision-making, analytical skills, and attention to detail.
• Willing to work flexible hours and occasional overtime.
• Proficiency in English & BM.
• Fluency in Mandarin will be an added advantage.
• Multilingual candidates are encouraged to apply.
• Interview: Physical interview (Compulsory)