线上客服代表 Customer Service Representative (Online)

📍 On-Site | Bandar Sri Damansara | 8Trium Tower
🕘 Mon – Fri | 9:00 AM – 6:00 PM

About the Role

We're looking for a Customer Service Representative to join our team and provide exceptional service to our clients. As the primary point of contact for our customers, you'll play a crucial role in ensuring their satisfaction and loyalty to our brand. The ideal candidate is a dedicated problem solver with excellent communication skills and a passion for helping others.

Responsibilities (职责) :

• 及时、专业地通过通讯软件回复客户的询问。

• 积极学习了解我们的产品和服务，以便对客户的查询提供准确、信息丰富的回应。

• 积极跟进客户问题，确保及时解决，必要时升级问题。

• 与其他部门合作，解决客户关注的问题，改善整体客户体验。

• 不断寻找改进客户服务流程和程序的机会。

• Respond promptly and professionally to customer inquiries via messaging apps.

• Proactively learn about our products and services to provide accurate and informative responses to customer queries.

• Actively follow up on customer issues, ensuring timely resolution and escalating problems when necessary.

• Collaborate with other departments to address customer concerns and improve the overall customer experience.

• Continuously seek opportunities to improve customer service processes and procedures.

Requirements (任职要求) :

• 优秀的中文英文书面沟通能力。

• 具有客户为先、主动服务理念，富有同理心，能换位思考。

• 较强的解决问题的能力和注意细节的能力。

• 能够独立工作，并能在团队环境中进行合作。

• 具有客户服务或相关领域的工作经验者优先考虑。

• Proficiency in English and Mandarin; excellent written communication skills in both languages.

• Customer-first mindset, proactive service attitude, empathy, and ability to think from the customer's perspective.

• Strong problem-solving skills and attention to detail.

• Ability to work independently and collaboratively in a team environment.

• Previous experience in customer service or a related field is preferred.