Customer Service Representative - Onsite Cebu

Job Description: Customer Service Representative - Onsite Cebu

Job Summary:
We are seeking a highly skilled and customer-focused individual to join our team as an Onsite Customer Service Representative in Cebu. As a key member of our customer service team, you will be responsible for providing exceptional support to customers through phone, email, and in-person interactions.

Key Responsibilities:

• Respond to customer inquiries and resolve issues promptly and professionally
• Provide accurate product information, demos, and recommendations
• Build strong relationships with customers through effective communication and empathy
• Identify and escalate complex issues to senior representatives or management as needed
• Meet performance metrics for customer satisfaction, first-call resolution, and productivity

Required Skills and Qualifications:

• High school diploma old Curriculum or SHS Diploma or equivalent required; degree in a related field preferred
• 1-2 years of experience in customer-facing roles (phone, email, or in-person)
• Excellent communication, problem-solving, and conflict resolution skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in Microsoft Office Suite and CRM systems