Customer Service Representative (Onsite - Dayshift)

Ready to transform your career and embrace an exciting new challenge?

Eager to work closely with clients and gain hands-on experience?

Driven by a passion for professional growth and eager to unlock new opportunities?

Join VA Platinum!

About the Role

We are seeking Customer Service Representatives who are ready to take the next step in their careers by transitioning into a General Administrative Support role. If you're eager to leverage your client service skills in a more flexible and varied environment, this opportunity offers a perfect blend of administrative responsibilities and the chance to grow in a new direction.

Ideal Candidate (Must Have Requirements)

• A minimum of 3 years of work experience in customer service, sales and e-commerce, banking, finance and commerce, accounting, marketing, or human resources. Experience in administrative roles is also preferred
• Proficiency in using Google and/or Microsoft Office applications, database management tools, and other computer skills
• Experience with invoicing, complex administrative tasks, and client relations is a plus
• Strong written and verbal English communication skills
• Excellent email and calendar management abilities
• High attention to detail
• Amenable to working onsite (Robinsons Cybergate Delta, Davao City)

Tasks and Responsibilities

• Entering and documenting data, and assisting with forms.
• Managing emails and calendars
• Updating and maintaining client records in the Customer Relationship Management (CRM) system
• Coordinating with customers and clients, including prospects and existing clients
• Handling client social media administration as needed
• Documenting and improving processes as required
• Conducting research, reporting, and managing vendors as necessary

Industry-leading benefits

• HMO w/ Dental Coverage + Dependents + Free Mental Health Consultations
• 2-week paid Holiday Break. Enjoy the season without worrying about your work.
• Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.
• Take advantage of working the day shift schedule! Wake up to the sunrise and wind down as the sun sets.

We have a virtual recruitment process. What you need

• Strong and Stable Internet Connection for uninterrupted video interviews
• Laptop or PC with Webcam for online assessments and interviews

--

About VAP

VAP is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

Other Career Opportunities

• General Admin VAs
• AU Accountants/Bookkeepers
• Financial Planning VAs
• Mortgage Broking VAs
• Mortgage Parabrokers (anywhere in the PH)
• Paraplanners
• Executive Assistants
• Team Manager - Client Facing