Edfinancial Careers

Description
Location: El Paso, TX
Job Type: Full-Time
Start Date: 11/2/2026
Starting Pay:
$18.00/hour + $5.09/hour of Health and Welfare Benefit -
That’s over $23/hour in total value, plus growth opportunities, training, and a supportive team environment!
Work Schedule:
This role requires flexibility for evening shifts. Schedules are assigned based on business needs. Hours of Operation (MST):
<ul>
<li>Monday: 6:00 AM – 7:00PM</li>
<li>Tuesday – Wednesday: 6:00AM – 6:00PM</li>
<li>Thursday – Friday: 6:00AM – 4:00PM</li>
<li>Saturday – Sunday: Closed</li>
</ul>
About Edfinancial Services:
At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success.
<ul>
<li>99% of entry-level employees who stay two years or more advance in their careers.</li>
<li>We offer tuition reimbursement, leadership development programs, and a people-first culture where your growth matters.</li>
</ul>
What You’ll Do
As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on. You’ll:
<ul>
<li>Handle inbound and outbound calls with professionalism and empathy.</li>
<li>Provide accurate, clear information about our products and services.</li>
<li>Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.</li>
<li>Use sound judgment and strong communication skills to support each customer interaction.</li>
<li>Collaborate with your team to create a positive, high-quality work environment.</li>
</ul>
Why You’ll Love Working Here
At Edfinancial, we don’t just talk about culture — we live it. You’ll join a community that values:
<ul>
<li>Growth &amp; Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.</li>
<li>Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)</li>
<li>Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months</li>
<li>Community: Company -sponsored clubs, fitness, reward programs, and community involvement</li>
<li>Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!</li>
</ul>
“I never imagined a call center could feel this positive — Edfinancial truly values its people.”— Edfinancial Team Member
“The people here genuinely care — it feels like family.”— Edfinancial Team Member
What We’re Looking For
<ul>
<li>Professional appearance and positive attitude</li>
<li>Strong communication and listening skills</li>
<li>Ability to deliver clear and accurate information to solve problems efficiently</li>
<li>Flexibility and availability during business hours</li>
<li>Basic computer proficiency</li>
<li>Ability to collaborate with teammates and leaders who want to see you succeed</li>
</ul>
Ready to Grow With Us?
Join a team where your work has purpose, your leaders support you, and your growth is a priority.
Mission:
Edfinancial strives to provide exceptional customer-driven products and services while always doing the
right thing
!

Customer Service Representative-Onsite, El Paso, TX

Customer Service Representative-Onsite, El Paso, TX

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