Customer Service Representative (Onsite Work)

About the Role

We are looking for confident and enthusiastic Customer Service Representatives to join our growing team and support a UK-based client.

This role is ideal for someone with strong English communication skills who enjoys speaking with customers, building rapport, and having professional conversations over the phone.

You will communicate with prospective business customers, introduce the company's services, understand their needs, and identify potential opportunities. You'll also maintain accurate customer records and support appointment scheduling and follow-up activities.

If you have experience in customer service, BPO, call centre, sales, telemarketing, or appointment setting, we'd love to hear from you.

Key Responsibilities

• Makeoutbound calls every day to prospective business customers using a provided database.
• Communicate confidently and professionally with UK-based customers.
• Introduce the company's services and provide clear and accurate information.
• Build rapport and develop positive relationships with prospective customers.
• Ask relevant questions to understand customer needs and identify potential opportunities.
• Qualify interested prospects and schedule appointments or follow-up conversations.
• Handle customer questions and initial objections professionally.
• Follow up with prospective customers as required.
• Maintain accurate customer information, call notes, and outcomes within the CRM.
• Work towards daily and weekly call and performance targets.
• Support prospecting and lead generation activities as required.

What We're Looking For

• Experience in Customer Service, BPO, Call Centre, Telemarketing, Sales, Lead Generation, Appointment Setting, or a similar customer-facing role is preferred.
• Excellent spoken and written English communication skills.
• Confident and comfortable speaking with customers over the phone.
• Strong interpersonal and rapport-building skills.
• Professional and friendly telephone manner.
• Comfortable making a high volume of outbound calls.
• Good listening and questioning skills.
• Self-motivated and comfortable working towards performance targets.
• Organised with good attention to detail.
• Basic computer skills and experience using CRM systems are advantageous.
• Comfortable working UK business hours.

Why Join Us?

• Competitive salary and performance opportunities.
• Full-time employment.
• Opportunity to work with UK-based clients.
• Training and ongoing support.
• Career development opportunities within customer service, sales, and business development.
• Friendly and supportive team environment.