Customer Service Representative | eCommerce

About DESIGNSTUFF

DESIGNSTUFF is a growing Australian design and lifestyle company specialising in thoughtfully designed homewares, furniture and everyday essentials.

With a strong online presence and an expanding international footprint, we're passionate about great design, exceptional customer experiences and building a positive, supportive team culture.

We're looking for a friendly, organised and customer-focused individual to join our team in Moorabbin (3189).

About the Role

As our Customer Service Representative, you'll play an important role in delivering a positive experience for our customers, from their first enquiry through to post-purchase support.

Working closely with our Customer Service and Operations teams, you'll assist with day-to-day customer enquiries, order management, returns and occasional fulfilment coordination.

This is a hands-on role in a busy eCommerce environment, ideal for someone who enjoys helping people, solving problems and being part of a collaborative team.

Key Responsibilities

• Respond to customer enquiries via email, phone and live chat in a friendly, professional and timely manner.
• Assist customers with product information, order updates, deliveries and general enquiries.
• Manage customer returns, exchanges, refunds and general enquiries.
• Investigate and resolve customer issues, ensuring a positive outcome whenever possible.
• Monitor and respond to customer reviews and enquiries across relevant platforms.
• Liaise with our warehouse and logistics teams to resolve delivery and order-related issues.
• Assist with order fulfilment coordination and shipping bookings when required.
• Maintain accurate customer and order records.
• Contribute to improving our customer service processes and overall customer experience.

About You

We're looking for someone who genuinely enjoys helping customers and takes pride in delivering great service.

You'll ideally bring:

• Excellent written and verbal communication skills.
• A friendly, patient and solutions-focused approach.
• Strong attention to detail and organisational skills.
• Confidence working across different systems and managing multiple enquiries.
• The ability to prioritise tasks and work independently when required.
• A positive attitude, reliability and a willingness to learn.
• A collaborative mindset and a genuine interest in being part of a small, supportive team.

Previous customer service experience is highly regarded, particularly within retail, eCommerce or a similar customer-facing environment.

Experience with the following platforms would be an advantage, but is not essential:

• Shopify or similar eCommerce platforms.
• Gorgias, Zendesk or other customer service ticketing systems.
• Starshipit or similar shipping and order management software.

Training and support will be provided to help you become confident with our systems and processes.

Why Join DESIGNSTUFF?

• Join a growing Australian design and lifestyle business.
• Work with a friendly, supportive and collaborative team.
• Gain hands-on experience in a dynamic eCommerce environment.
• Enjoy a varied role where your contribution makes a genuine difference.
• Be part of a company that values great design, teamwork and exceptional customer experiences.

Location

This position is based at our Moorabbin office and warehouse in Melbourne, Victoria.

How to Apply

If you're enthusiastic about customer service, enjoy problem-solving and would love to work with a growing design-focused business, we'd love to hear from you.

Please submit your CV and a brief introduction telling us about yourself and why you'd like to join the DESIGNSTUFF team.

Pay: $65,000.00 – $70,000.00 per year

Benefits:

• Employee discount

Work Location: In person