Syensqo

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
We are looking for:
Strong Customer Service focused professional, dedicated to&nbsp;help&nbsp;internal and external customers by addressing their needs and exceeding their expectations. The Customer Service Representative acts to serve as a liaison between customers and other internal functions and translates customer requirements into internal actions
We count on you to:
<ul>
<li>Act as a main point of contact and “order owner” for customers within assigned portfolio
</li>
<li>Manage effective and&nbsp;accurate&nbsp;order processing from order placement to invoicing and follow-up
</li>
<li>Ensure customer complaints are handled&nbsp;timely, regular follow ups provided to customer, work on reducing number of complaints, support complaint cycle close within target dates
</li>
<li>Perform any required invoice adjustments / return of material as per global guidelines, obtaining and documenting all necessary approvals
</li>
<li>Proactively&nbsp;identify&nbsp;and implement improvements within CS processes, lead or&nbsp;participate&nbsp;in different projects if&nbsp;required
</li>
</ul>
You will bring:
<ul>
<li>2&nbsp;years experience&nbsp;in a similar role
</li>
<li>Bachelor's degree in a relevant subject
</li>
<li>Fluent/Native English
</li>
<li>Strong customer focus
</li>
<li>Excellent communication and collaboration skills
</li>
<li>Ability to work independently and within a team (team player mindset)
</li>
<li>Ability to work in a fast moving, business intense environment, at high accuracy and speed
</li>
<li>Willingness to act proactively and&nbsp;identify&nbsp;opportunities for improvement
</li>
<li>Microsoft 365&nbsp;proficiency
</li>
<li>SAP and&nbsp;SalesForce&nbsp;knowledge considered a bonus
</li>
</ul>
You will get:
<ul>
<li>The Portuguese annual base salary range&nbsp;reasonably expected&nbsp;to be paid for this new hire is: 23,970.00€ to&nbsp;27,500.00€. &nbsp;Actual compensation will be determined based on factors such as skills, experience,&nbsp;qualification&nbsp;and internal equity and can ultimately be more or less than the posted salary range.
</li>
<li>Health insurance
</li>
<li>16 weeks of maternity/paternity and co-parenting leave
</li>
<li>Training Platform for all employees
</li>
<li>Free Well-Being sessions (physical and psychological)
</li>
</ul>
Additional&nbsp;information:
<ul>
<li>Location: Lisbon, Portugal
</li>
<li>Hybrid working model: at least twice a week onsite
</li>
<li>Fixed term contract (6 months)
</li>
<li>Late Shift:&nbsp;from&nbsp;2.00PM to 11.00PM (On office days,&nbsp;leave time is flexible&nbsp;so as to&nbsp;accommodate for&nbsp;safe commute home to complete work shift.)
</li>
</ul>
About us
<ul>
<li>Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.</li>
<li>At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.</li>
</ul>
#LI-BR1
#LI-Hybrid

Customer Service Representative | Late Shift | 6 months contract

Customer Service Representative | Late Shift | 6 months contract

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